NEW: Questions and Answers

Bridges Counselling near you

History and mission

The Bridges Counselling was founded by a need in a quality, respectful counselling to the community.

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Our Team

Bridges Counselling is a community of professional whos mission is to help others. All our counsellors and psychologists are the members of ASAC.

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Our values and passion

Respectful treatment

If you are a Christian, the faith or spiritual dimension is a vital part of your life. You want your beliefs, values and spirituality respected. Our Christian worldview shapes how we approach all our clients – with acceptance and respect.

Professional approach

We promise unbiased and respectful treatment for all faith and non-faith backgrounds. Whatever your beliefs, we will provide professional, ethical practice, and respect your values. We draw upon the best psychological research and evidence-based practice in helping clients.

Personal Attitude

All our team members are committed Christians who have a personal relationship with Jesus. All have taken pastoral and leadership roles in churches. Some our team have served as missionaries. Many of our team have some theological training.

The purpose of life is not to be happy. It is to be useful, to be honorable, to be compassionate, to have it make some difference that you have lived and lived well.
― Ralph Waldo Emerson

Helpful things to know before your first session

Try to relax

We will do our best to help you.

Be yourself. Your story is important.

We won’t tear you down.

Be honest about your doubts or fears about counselling.

It is better to be upfront, than play along to please everyone. You are the most important person in the counselling room.

Allow yourself to trust the process.

We’re on your side.

Frequently Asked Questions & Fees

How to Book

What happens when I ring?

Ring us 9-5pm for a free 15 min phone consultation with our Intake Counsellor. We will help you choose the best match for your situation from our team of counsellors and psychologists.

Should I see a Psychologist or a Registered Counsellor?

Our first priority is to understand clearly your issues and goals when you first ring us to book. We then recommend the best options of counsellors or psychologists based on their professional training and experience, and availability, and cost.

Our psychologists work routinely with anxiety, depression, children and adolescents. Our registered counsellors work routinely with couples counselling, and individuals with complex, long-standing issues.

How well qualified are your counsellors and psychologists?

All of our Counsellors and Psychologists have broadly equivalent training, having Master’s degrees or the equivalent in long term experience. All of our Registered Counsellors have completed Masters degrees or the equivalent in counselling.

Counsellors are registered at Registered and Clinical levels. Our Counsellors are registered with the Psychotherapy and Counselling Federation of Australia (PACFA), and the Australian Register of Counsellors and Psychotherapists (ARCAP).

Our Psychologists are registered with the Australian Health Practitioners Regulation Agency (AHPRA).

Can I try a couple of therapists, to ensure I find someone I'm really comfortable with?

That’s perfectly OK. We do this from time to time. Just raise this with your therapist or the Intake Counsellor, and we will organise an alternative.


What does counselling cost?


$170 per hour session. You may

  1. Pay the full amount
  2. Request a Mental Health Plan from your GP. The rebate is $84.80.
  3. Use your private health insurance

Bulk Billing only applies if you have a Health Care card from Centrelink. Concessions may be available if there is genuine financial difficulty.

Registered Counsellors

Fees range from $90 to $170, based on experience and whether counselling is after hours. Concessions may be available if there is financial difficulty, or if you have private health insurance with Medibank Private or Australian Unity. Our Master of Counselling Intern provides free counselling.


Can I claim a rebate from Medicare?

Mental Health Plans

If you have a condition that a GP regards as a mental health issue, they can write a Mental Health Plan for you to see a Psychologist. This will entitle you to a Medicare Rebate for up to 10 sessions per calendar year. You pay $170 per session. The rebate is $85 per session. The gap payment will be $85.

If you see a Registered Counsellor, you will not be eligible for a Medicare rebate. However, other concessions and rebates may be available so that there is little cost difference between a psychologist and a counsellor.

Tips for First Session

How many sessions will be needed?

It depends. The average would be about 6 fortnightly sessions, but the frequency and duration of counselling will vary according to the issues.

How can I prepare myself for counselling?

Be as relaxed as possible. Arrive early for the first session as we have a nice waiting room and cafe nearby. No other preparation is required.

Is it normal to feel anxious about counselling?

Absolutely. It is normal to have some anxiety. We hugely respect your courage to venture into counselling and will endeavour to make the counselling room as safe as possible for you.

What information do you need from me?

Nothing. When you arrive, you will be asked to fill in a form with basic details.

What should I expect in the first session?

The first session allows the counsellor or psychologist to understand the landscape of the concerns that have brought you to counselling. As the end of the first session, they will explain they offer as the next steps, or negotiate a plan with you.

What is your Privacy and Confidentiality Policy?
How successful is counselling?

Does counselling help? 95% of our clients continue after their first session. The average duration of counselling at our clinic is about 5-6 sessions. To reassure you that our services are right for you, please call us for a free 15 min consultation.

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