Frequently Asked Questions about Counselling

Do you have questions about counselling?

You might be wondering if counselling is right for you.
Our clients often ask:

  • What issues can be effectively solved through counselling and psychotherapy?
  • How well-qualified are the counsellors?
  • Do I have a choice of who I see?
  • What is the counselling process?
  • Are the sessions confidential?
  • How many sessions will I need?
  • What is the cost of each session?

To assure you that our services are right for you, please call us for a free 15-minute consultation with our intake counsellor.

Please use the following page content outlook to quickly find the answers you are looking for:

Booking with us is as easy as one, two, three.

1 Free consultation

We make the process simple and easy for you. Our experienced Intake Counsellor will chat with you for up to 15 minutes free of charge.

2 Choice of therapists

The Intake Counsellor will listen and answer all your questions. This will help you make a well-informed decision about who is most suited for your situation.

3 Flexible hours and fees

Choose a time that suits you, including after hours. Choose face-to-face or Skype. We offer generous concessions if there are genuine financial difficulties.

Can counselling help you?

You are not alone with your problems.

Ring us for a free 15-minute phone consultation with our Intake Counsellor.

Common questions about fees

What are your fees?

The standard fee for our counsellors ranges from $110-$175 per hour session. Each counsellor has their fee listed on their profile page.

The standard fee for our psychologists and social workers is $175 per hour session.

Do you offer discounts or concessions if I am in financial difficulty?

Yes, we do. While seeking help is a good investment towards your psychological and mental health, we understand that cost can be a factor in getting the help that you need.

If you are experiencing genuine financial difficulty, please ring our intake counsellor and we can discuss a solution that may work for you.

We occasionally take in a student intern as part our team. Our student intern offers counselling free of charge.

Do you bulk bill?

Yes, we do. If you hold a pensioners card or concession card from Centrelink, we offer bulk billing for our psychologists and mental health social workers. You will not have to pay a gap.

Can I claim a rebate under Medicare?

If you have a condition that your GP regards as a mental health issue, you may be eligible for the Mental Health Scheme offered under Medicare. If you are issued with a Mental Health Care Plan by your GP, it will entitle you to a rebate for up to 10 sessions with one of our psychologists or mental health social workers. You will only need to pay the gap between the rebate and the fee.

If you see a Registered Counsellor, you will not be eligible for a Medicare rebate. However, other concessions and rebates may be available so that there is little cost difference between a psychologist and a counsellor.

If you have an eligible Mental Health Plan, please mention this to our intake counsellor during the booking process.

Can I claim under my private health fund?

There is an increasing number of private health funds that recognise psychological and counselling services as part of their extras cover. Check with your private heath fund if you are eligible under your extras cover. The amount you can claim back from the fee depends on your cover.

If you have an eligible private health cover, please mention this to our intake counsellor during the booking process.

Our Counselling Services in North Parramatta


Common questions about our counsellors and psychologists

How well-qualified are your counsellors and psychologists?

Bridges Counselling is a dedicated team of psychologists and registered counsellors, with a passion to help people in difficult life circumstances. We will do everything possible to match your needs with one of our team of 12 counselling professionals.

All of our counsellors and psychologists are highly-qualified and have Masters degrees or the equivalent in long-term experience.

Our counsellors are registered at Registered and Clinical levels and are a part of the Psychotherapy and Counselling Federation of Australia (PACFA), and the Australian Register of Counsellors and Psychotherapists (ARCAP).

Our psychologists are registered with the Australian Health Practitioners Regulation Agency (AHPRA).

Should I see a psychologist or a registered counsellor?

Our psychologists and mental health accredited social worker (Don Coles) work routinely with anxiety, depression, children and adolescents. Our registered counsellors work routinely with couples counselling, and individuals with complex, long-standing issues.

We understand the importance of finding the best fit for you. When you ring, our priority is to understand what your issues and goals are. We then recommend the best options of counsellors or psychologists based on their professional training and experience, availability and cost so you can make an informed decision.

“Then the time came when the risk to remain tight in a bud was more painful than the risk it took to blossom.”

Common questions about counselling sessions

How many sessions will I need?

It depends. The average would be about 6 fortnightly sessions, but the frequency and duration of counselling will vary between individuals as the process of self-awareness, problem-solving, and change often takes different people different lengths of time to achieve.

Some may find resolution within a couple of sessions, while others may require a more extended period of time depending on personal circumstances and what changes they desire to work towards.

How can I prepare myself for counselling?

Be as relaxed as possible. Arrive early for the first session as we have a nice waiting room and cafe nearby. No other preparation is required.

It is normal to have some anxiety. We do respect your courage to venture into counselling and will endeavour to make the counselling experience as safe as possible for you.

What should I expect in the first session?

The first session allows the counsellor or psychologist to understand the landscape of your concerns and gather background information. As the end of the first session, they will explain what they offer as the next steps or negotiate a plan with you. It is important that you feel comfortable working with your counsellor and feel they have understood your concerns, so we encourage you to be as honest as you can.

Are the appointments confidential?

All our counselling sessions are confidential.

Please note: Ethical and legal state guidelines require disclosure if there is a potential for harm either to yourself or another person or if a case file is subpoenaed by a court of law.

Please see our Privacy and Confidentiality Policy.

We are willing to help. Just ask.

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