Frequently Asked Questions about Counselling

Do you have questions about counselling?

You might be wondering if counselling is right for you.
Our clients often ask:

  • What issues can be effectively solved through counselling and psychotherapy?
  • How well-qualified are the counsellors?
  • Do I have a choice of who I see?
  • What is the counselling process?
  • Are the sessions confidential?
  • How many sessions will I need?
  • What is the cost of each session?

To assure you that our services are right for you, please call us for a free 15-minute consultation with our intake counsellor.

Please use the following page content outlook to quickly find the answers you are looking for:

Booking with us is as easy as one, two, three.

1 Free consultation

We make the process simple and easy for you. Our experienced Intake Counsellor will chat with you for up to 15 minutes free of charge.

2 Choice of therapists

The Intake Counsellor will listen and answer all your questions. This will help you make a well-informed decision about who is most suited for your situation.

3 Flexible hours and fees

Choose a time that suits you, including after hours. Choose face-to-face or Skype. We offer generous concessions if there are genuine financial difficulties.

Can counselling help you?

You are not alone with your problems.

Ring us between 9am-5pm for a free 15-minute phone consultation with our Intake Counsellor.

Common questions about our counsellors and psychologists

How well-qualified are your counsellors and psychologists?

Bridges Counselling is a dedicated team of psychologists and registered counsellors, with a passion to help people in difficult life circumstances. We will do everything possible to match your needs with one of our team of 12 counselling professionals.

All of our counsellors and psychologists are highly-qualified and have Masters degrees or the equivalent in long-term experience.

Our counsellors are registered at Registered and Clinical levels and are a part of the Psychotherapy and Counselling Federation of Australia (PACFA), and the Australian Register of Counsellors and Psychotherapists (ARCAP).

Our psychologists are registered with the Australian Health Practitioners Regulation Agency (AHPRA).

Should I see a psychologist or a registered counsellor?

Our psychologists and mental health accredited social worker (Don Coles) work routinely with anxiety, depression, children and adolescents. Our registered counsellors work routinely with couples counselling, and individuals with complex, long-standing issues.

We understand the importance of finding the best fit for you. When you ring, our priority is to understand what your issues and goals are. We then recommend the best options of counsellors or psychologists based on their professional training and experience, availability and cost so you can make an informed decision.

What counselling services do you provide?


Common questions about fees and Medicare

What are the payment options?

You may:
1. Pay the full amount.
2. Request a Mental Health Plan from your GP. You can claim a rebate.
3. Use your private health insurance.

Bulk billing only applies if you have a health care card from Centrelink.

Concessions may be available if there are genuine financial difficulties. If you have private health insurance with Bupa, Medibank Private or Australian Unity, please contact your private health fund to find out if you are eligible for a rebate.

What does counselling cost?

The fees for psychologists and social workers are $170 per hour session.

The fees for registered counsellors range from $90 to $175 per hour session.

Can I claim a Medicare rebate?

If you have a condition that a GP regards as a mental health issue, they can write a Mental Health Plan for you to see a psychologist. This will entitle you to a Medicare rebate for up to 10 sessions per calendar year.

The standard fee for our psychologists and social worker is $170. The rebate is $84.80 per session for our psychologists and $74.80 for our social worker. The gap payment will be $85.20 and $95.20 respectively.

If you see a Registered Counsellor, you will not be eligible for a Medicare rebate. However, other concessions and rebates may be available so that there is little cost difference between a psychologist and a counsellor.

Please chat with us about this.

“Then the time came when the risk to remain tight in a bud was more painful than the risk it took to blossom.”

Common questions about counselling sessions

How many sessions will I need?

It depends. The average would be about 6 fortnightly sessions, but the frequency and duration of counselling will vary between individuals as the process of self-awareness, problem-solving, and change often takes different people different lengths of time to achieve.

Some may find resolution within a couple of sessions, while others may require a more extended period of time depending on personal circumstances and what changes they desire to work towards.

How can I prepare myself for counselling?

Be as relaxed as possible. Arrive early for the first session as we have a nice waiting room and cafe nearby. No other preparation is required.

It is normal to have some anxiety. We do respect your courage to venture into counselling and will endeavour to make the counselling experience as safe as possible for you.

What should I expect in the first session?

The first session allows the counsellor or psychologist to understand the landscape of your concerns and gather background information. As the end of the first session, they will explain what they offer as the next steps or negotiate a plan with you. It is important that you feel comfortable working with your counsellor and feel they have understood your concerns, so we encourage you to be as honest as you can.

Are the appointments confidential?

All our counselling sessions are confidential.

Please note: Ethical and legal state guidelines require disclosure if there is a potential for harm either to yourself or another person or if a case file is subpoenaed by a court of law.

Please see our Privacy and Confidentiality Policy.

We are willing to help. Just ask.

Send us your questions using the form below:

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