Skype Video Counselling

We offer Skype Counselling. This is sometimes called Video Counselling, Online Counselling Services, Web Counselling or eTherapy. Video counselling can be set up through Skype, Facetime or Hangout.

We do not offer chat, text-based nor phone counselling, as we believe online counselling via video provides a higher quality professional service.

We know that it is not always easy for clients to attend face to face counselling. Online counselling via video fills a necessary service void and expands our ability to provide a service to those who live outside of Sydney.

Benefits of Online or Skype Counselling

We appreciate that video counselling may be a wonderful alternative to traditional face to face counselling sessions. It allows our clients to connect with a nationally registered counsellor, or psychologist, who will not only listen to your thoughts and feelings, but also be in tune with your body language and thus gain an overall picture very quickly – all from the comfort of your own home or chosen location.

Live video counselling is one way of bringing counselling to people who live some distance away, or who cannot leave home to attend counselling. Some just prefer to have therapy sessions in the comfort of their own homes, rather than driving to a therapist’s office. Using video conferencing, the counsellor, as in face to face counselling, is able to pay attention to body language, voice tone etc, and is usually able to build rapport as easily as in face to face counselling.

Clients who may consider video counselling include:

  • A busy parent with young children or active teenagers
  • Parents who don’t have the luxury of someone to baby sit
  • A hard-working yet time poor professional or shift-worker
  • An individual seeking an after-hours counselling session
  • An individual unable to travel due to transport or mobility difficulties
  • An individual living or working in a regional, remote or isolated region of Australia

Issues NOT suited to video counselling

  • If you are in crisis, please contact the 24 hour Crisis counselling Service LifeLine on 13 1114.
  • Under 18 years of age
  • If experiencing domestic violence – emotional, physical or sexual – in that case, ring a domestic violence hotline
  • Self harm
  • If you are drug dependant or dependant on alcohol
  • If you are diagnosed with a severe mental illness that is not able to be controlled
  • If you have been diagnosed with personality disorder, bipolar, or clinical depression 

These contraindications are here for your protection and safety.

Issues suited to video counselling

Generally speaking, any issue can be worked with, as the counsellor can see you, and you can see the counsellor.

  • Loss and grief
  • Fear and conflict in a marriage
  • Frustrations with poor communication in a relationship
  • Worried or scared about making a decision
  • Managing anxiety that arises from closeness and intimacy


Payment should be received into your Counsellor’s specified bank account 24 hours before the scheduled appointment time.

Daylight saving and Time differences

Please note that all appointments will take place Sydney time, NSW. It will be the client’s responsibility to make sure they ‘turn up’ for counselling on time (5 minutes before the scheduled session) and that they are on Sydney time. They should have a pen and paper handy. The client will need a reliable high speed internet connection, webcam and phone.

If you are using Skype, it can be downloaded and installed for free on Skype is free of adware/malware/spyware etc and most importantly, is confidential.

Technical tips for Video counselling

How to use Skype

Skype is an application software that provides video chat and voice calls from computers, tablets or mobile devices via the Internet. Skype is free of adware/malware/spyware etc and most importantly, is confidential.

To download Skype, simply go to and download the program to your computer, which will then guide you through the process to set up a username and checking your audio and (or) video connections. To use Skype on your OS or Android device, simply download the application to your device.

We will send you a contact request once you present us with your Skype username. After the request has been accepted, simply answer the call in the application.

For additional help with Skype, go to

How to use FaceTime

FaceTime is an application software only available to OS devices that provide video chat and voice calls from either your MAC, iPhone, iPod Touch or iPad devices via the Internet. FaceTime comes as a standard-issue app on later generation Apple devices. For older OS users, FaceTime costs 99 cents from the App Store.

FaceTime is very easy to use – simply accept our call from your OS device after we have received your contact information.

**Note that in order to use FaceTime, your OS device must have a built-in camera.
For further support, visit

How to use Google Hangouts

Google Hangouts is an application software that is developed by Google for the use of video chat, SMS and instant messaging. In order to use the software, you need to have a Google+ account. If you have a Gmail account, you automatically have an Google+ account.

Once you have provided us with your Google+ account details, our counsellor will contact you through Google Hangouts. Simply accept the invitation sent via email or answer the call directly from your Google+ page.

Google Hangouts is also available for mobile devices – simply download the Google Hangout App and log in with your account details.

For additional information on Google Hangouts, go to

Ring us and we will offer you a choice of counsellors or psychologists qualified and experienced for your situation.

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