Please read carefully. This policy outlines the terms and conditions of the provision of our services to you.
The cancellation of an hour appointment at short notice leaves a large gap in your therapist’s day that may be difficult to fill. Cancellation fees help prevent the therapist from unreasonable loss of income.
The cancellation fee is the full amount of your usual session fee.
If you need to cancel or reschedule an appointment, a minimum of 48 BUSINESS hours notice is required so we can fill the vacancy.
Monday cancellations must be notified by Thursday, same time
Tuesday cancellations must be notified by Friday, same time
Saturday cancellations must notified by end of Wednesday so that we have 48 hrs to fill the vacancy
A cancellation fee may be waived, at the discretion of your therapist, for the following:
To cancel or reschedule, please contact us on one the following:
Email – email@example.com (we prefer this option)
Phone – 02 9683 1444
For any “no-show”, the cancellation fee will be charged to you with no exception.