Frequently Asked Questions
about our fees
The standard fee for our psychologists and social workers is around $185 per hour session.
If you are experiencing genuine financial difficulty, please ring our intake counsellor and we can discuss a solution that may work for you.
We occasionally take in a student intern as part our team. Our student intern offers counselling free of charge.
If you see a Registered Counsellor, you will not be eligible for a Medicare rebate. However, other concessions and rebates may be available so that there is little cost difference between a psychologist and a counsellor.
If you have an eligible Mental Health Plan, please mention this to our intake counsellor during the booking process.
If you have an eligible private health cover, please mention this to our intake counsellor during the booking process.
about our psychologists & counsellors
All of our counsellors and psychologists are highly-qualified and have Masters degrees or the equivalent in long-term experience.
Our counsellors are registered at Registered and Clinical levels and are a part of the Psychotherapy and Counselling Federation of Australia (PACFA), and the Australian Register of Counsellors and Psychotherapists (ARCAP).
Our psychologists are registered with the Australian Health Practitioners Regulation Agency (AHPRA).
We understand the importance of finding the best fit for you. When you ring, our priority is to understand what your issues and goals are. We then recommend the best options of counsellors or psychologists based on their professional training and experience, availability and cost so you can make an informed decision.
about our counselling sessions
Some may find resolution within a couple of sessions, while others may require a more extended period of time depending on personal circumstances and what changes they desire to work towards.
It is normal to have some anxiety. We do respect your courage to venture into counselling and will endeavour to make the counselling experience as safe as possible for you.
In summary, we seek to be sensitive and alert to what will be most healing and beneficial for you.
Please note: Ethical and legal state guidelines require disclosure if there is a potential for harm either to yourself or another person or if a case file is subpoenaed by a court of law.
Please see our Privacy and Confidentiality Policy.