Skype Video Counselling

Are you seeking counselling that’s a little more flexible?

  • Do you live out of the metropolitan area and find it hard to find appropriate services?
  • Do you have a job that takes you away from home for extended periods of time?
  • Do you have personal circumstances which makes coming to an office difficult?

We know that it is not always easy for clients to attend face to face counselling. Online counselling via video Skype fills a necessary service void. This service expands our ability to provide a service to those who live outside of Sydney.

Benefits of Skype video counselling

For some, Skype video counselling may be a convenient alternative to traditional face to face counselling. Using Skype, the counsellor is usually able to build rapport as easily as in face to face counselling. They can listen to your thoughts and feelings, and see your body language. This will help them gain an overall picture very quickly.

Some people prefer therapy sessions in the comfort of their own homes, rather than driving to a therapist. Live video counselling is one way of bringing counselling to people who live far away. Or for those who cannot easily leave home to attend counselling.

Skype video counselling may also be referred to as:

  • Skype tele-counselling
  • Telehealth counselling
  • Online Counselling Services
  • Web Counselling or
  • eTherapy

Video counselling can be set up through online chat platforms such as Skype, Facetime or Hangouts. Our team consists of nationally registered counsellors and psychologists.

Is Skype counselling right for you?
Ring us for a Free 15 minute Phone Consultation with a professional counsellor anytime from 9-5pm

Medicare rebates

Medicare rebates are available to eligible clients

 Starting in 2018, Skype video clients can receive a Medicare Rebate. Clients who live outside of metropolitan areas (MMM4+) are now eligible to access Medicare Telehealth Counselling.

Check out the eligible regions for Skype counselling. Note that anyone can access Skype counselling sessions privately without a GP referral. The therapists standard fee will apply.

How do Medicare rebates apply?

Eligible clients can access GP referred sessions under a “Mental Health Care Plan” and receive a Medicare benefit for a maximum of 7 video Skype sessions per calendar year. The Medicare conditions are these:

  • If you have 3 sessions, one of these must be a face to face counselling session with any psychologist of your choice.
  • If you end up having a further 7 sessions, 2 of them must be a face to face counselling session with a psychologist.

An example scenario of utilising the Medicare sessions is as follows:

Session 1 – skype
Session 2 – skype
Session 3 – must be face to face, if the 2 skype sessions are used Session 4 – skype
Session 5 – skype
Session 6 – skype
Session 7 – skype
Session 8 – skype
Session 9 – must be face to face, if the 7 skype sessions are used
Session 10 – must be face to face, if the 7 skype sessions are used

Common questions about Skype counselling

What issues are NOT suited to video counselling?

  • if you are in crisis, please contact the 24 hour crisis counselling service Lifeline on 13 1114.
  • under 18 years of age
  • domestic violence – emotional, physical or sexual – in that case, ring a domestic violence hotline
  • self-harm
  • if you are drug dependant or dependant on alcohol
  • those diagnosed with a severe mental illness that is not able to be controlled
  • if you have been diagnosed with personality disorder, bipolar, or clinical depression
  • eating disorders

Who may benefit the most from Skype counselling?

  • an individual living or working in a regional, remote or isolated region of Australia
  • an individual seeking an after-hours counselling session
  • an individual unable to travel due to transport or mobility difficulties
  • a busy parent with young children or active teenagers
  • parents who don’t have the luxury of someone to baby sit
  • a hard-working yet time poor professional or shift-worker

What is the cost?

The cost is the same standard counselling fee as for face to face counselling. You will be required to pay 24 hours before your scheduled online counselling session. This can be done securely via our online payment portal. Or can be arranged privately with your assigned counsellor.

What preparation is needed?

Please note that all appointments will take place Sydney time, NSW. It is the client’s responsibility to make sure they ‘turn up’ for counselling on time. Be online 5 minutes before the scheduled session. Make sure that you are on Sydney time. You should have a pen and paper handy. The client will need a reliable high speed internet connection, webcam and phone.

Technical tips for video counselling

How to use Skype

Skype is an application software that provides video chat and voice calls. You can access it from computers, tablets or mobile devices via the internet. Skype is free of adware, malware and spyware. Most importantly, Skype is confidential.

To download Skype, go to and download the program to your computer. This will then guide you through the process to set up a username and check your audio and (or) video connections. To use Skype on your OS or Android device, download the application to your device.

We will send you a contact request on Skype, using your Skype username. After the request has been accepted, simply answer the call in the application.

For additional help with Skype, go to:


How to use FaceTime

FaceTime is an application software only available to OS devices. It provides video chat and voice calls from Apple devices. FaceTime comes as a standard-issue app on later generation Apple devices. For older OS users, FaceTime costs 99 cents from the App Store.

FaceTime is very easy to use. Simply accept our call from your OS device after we have received your contact information. Note that to use FaceTime, your OS device must have a built-in camera.

For further support, visit

How to use Google Hangouts

Google Hangouts is an application software that is developed by Google. It is for the use of video chat, SMS and instant messaging. To use the software, you need to have a Google+ account. If you have a Gmail account, you automatically have a Google+ account.

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