Skype Video Counselling

Are you seeking counselling that is a little more flexible?

  • Do you live outside the metropolitan area and find it hard to find appropriate services?
  • Do you have a job that takes you away from home for extended periods of time?
  • Do you have personal circumstances which makes travelling to an office difficult?
  • Do you want a quality service but live too far away?
  • Do you seek a highly confidential method of counselling?

We know that it is not always easy for clients to attend face to face counselling. Online counselling via video conferencing fills a necessary service void. This service expands our ability to provide a service to those who live outside of Sydney. Skype is a common platform that can be used for video counselling. Many of our psychologists and marriage counsellors offer Skype video counselling for individuals and couples.

Benefits of Skype video counselling

For some, Skype video counselling may be a convenient alternative to traditional face to face counselling. Using Skype, the counsellor is usually able to build rapport as easily as in face to face counselling. They can listen to your thoughts and feelings, and still see your body language. This will help them gain understanding of your situation as though you’re in a face to face session .

Some people prefer therapy sessions in the comfort of their own homes, rather than driving to see a therapist. Also, live video counselling is one way of bringing counselling to people who live far away. Or for those who cannot easily leave home to attend counselling.

Skype video counselling may also be referred to as:

  • Skype tele-counselling
  • Telehealth counselling
  • Online Counselling Services
  • Web Counselling or
  • eTherapy

Video counselling can be set up through online chat platforms such as Skype, Facetime or Hangouts. Our team consists of nationally registered counsellors and psychologists.

Issues that can be covered during a live Skype counselling session are:

  • trauma
  • grief 
  • depression
  • anxiety
  • postnatal issues
  • womens issues
  • men’s issues


  • stress
  • couples issues
  • affairs
  • marriage issues
  • anger management
  • sex therapy
  • supervision


Find out how Skype video counselling can help you today

Medicare rebates

Medicare rebates are available to eligible clients

Starting in 2018, remote clients can use their mental health care plan for Skype counselling. Clients who live outside of metropolitan areas are eligible to access Medicare Telehealth Counselling. Check here to see if you are living in an eligible region (select Modified Monash Model on the right. You must be living in an MMM4 to MMM7 region). Clients are required to have a visual and audio link with their psychologist.

Of course, anyone can still access Skype counselling sessions privately without a GP referral. The therapist’s standard fee will apply.

How many sessions are covered?

With an eligible referral from your GP, you can access up to 10 sessions with a mental health professional per calendar year.

Common questions about Skype counselling

What issues are NOT suited to video counselling?

  • if you are in crisis
  • under 18 years of age
  • domestic violence – emotional, physical or sexual
  • self-harm
  • drug or alcohol dependence
  • severe or uncontrolled mental illness
  • psychosis
  • personality disorders
  • bi-polar disorder
  • clinical depression
  • self harm
  • eating disorders

PLEASE NOTE: If you are in need of urgent intervention, please contact the 24 hour crisis counselling service Lifeline on 13 11 14.

Who may benefit the most from Skype counselling?

  • an individual living or working in a regional, remote or isolated region of Australia
  • an individual seeking an after-hours counselling session
  • an individual unable to travel due to transport or mobility difficulties
  • a busy parent with young children or active teenagers
  • parents who don’t have the luxury of someone to baby sit
  • a hard-working yet time poor professional or shift-worker

What is the cost?

The cost is the same standard counselling fee as for face to face counselling. You will be required to pay 24 hours before your scheduled online counselling session. This can be done securely via our online payment portal. Or can be arranged privately with your assigned counsellor.

What preparation is needed?

Please note that all appointments will take place Sydney time, NSW. It is the client’s responsibility to make sure they ‘turn up’ online for counselling at the agreed time. Be online 5 minutes before the scheduled session. Make sure that you are on Sydney time. You should have a pen and paper handy. You will need a reliable high speed internet connection, webcam and phone.

Technical tips for video counselling

How to use Skype

Skype is software that provides video chat and voice calls. You can access it from computers, tablets or mobile devices via the internet. Skype is free of adware, malware and spyware. Most importantly, Skype is confidential.

To download Skype, go to the Skype website and download the program to your computer. This will then guide you through the process to set up a username and check your audio and (or) video connections. To use Skype on your OS or Android device, download the application to your device from your app store.

We will send you a contact request on Skype, using your Skype username. After the request has been accepted, simply answer the call in the application.

See How to get started with Skype.

How to use FaceTime

FaceTime is application software only available to OS devices. It provides video chat and voice calls from Apple devices. FaceTime comes as a standard-issue app on later generation Apple devices. For older OS users, FaceTime costs 99 cents from the App Store.

FaceTime is very easy to use. Simply accept our call from your OS device after we have received your contact information. Note that to use FaceTime, your OS device must have a built-in camera.

For further support go to How to use FaceTime.

If you use an Android device, visit this helpful website for alternatives to FaceTime for Android.

How to use Google Hangouts

Google Hangouts is an application software that is developed by Google. It is for the use of video chat, SMS and instant messaging. To use the software, you need to have a Google+ account. If you have a Gmail account, you automatically have a Google+ account.